1. Information We Collect
DetentionPro collects information you provide directly, including:
- Email address and account credentials
- Load information (load numbers, broker details, shipper/receiver names)
- Detention time records and claim data
- Uploaded documents (photos, BOLs, PODs, rate confirmations)
- GPS location data (when you enable location services)
2. How We Use Your Information
We use collected information to:
- Provide and maintain the DetentionPro service
- Generate AI claim letters and proof packets
- Send detention claims to brokers on your behalf
- Track your detention pay recovery
- Send you service-related notifications
- Improve our AI models and service quality
3. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use encrypted storage for all uploaded documents and sensitive information. Access to your data is restricted to authorized personnel only.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Brokers/carriers when you send claims (as directed by you)
- Service providers who help operate DetentionPro (hosting, email delivery)
- Law enforcement if required by law
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in CSV format
- Opt-out of marketing communications
6. Contact Us
Questions about this Privacy Policy? Contact us at privacy@detentionpro.com